MedFlo AI is built as a decision-support platform for healthcare admissions and authorization workflows. It is designed to support—not replace—the judgment of qualified clinical and administrative staff. We maintain a formal governance program that defines how our AI is developed, tested, deployed, and monitored, and we make our controls transparent to the facilities and payers we work with.
Supports, not replaces, clinical judgment. Our customer agreements state explicitly that MedFlo AI is a decision-support tool intended to assist qualified professionals. It does not replace independent clinical judgment or professional responsibility, and final decisions remain with the licensed and authorized staff who use it.
We maintain documented policies and defined ownership over how AI models are approved, deployed, and monitored across the platform. Governance responsibilities are assigned to named roles, and our policies are reviewed on a regular cadence and updated as our models, data sources, and regulatory obligations evolve.
AI outputs are surfaced for review and confirmation by qualified staff before they inform decisions. The platform assists with extraction, summarization, and workflow routing—it does not act autonomously on clinical or coverage determinations. A person remains accountable for every decision the software supports.
Models are validated against representative data before release and re-evaluated when they change. We monitor output quality on an ongoing basis and use structured evaluations to confirm that model behavior remains within expected bounds prior to promoting changes to production.
Model and prompt changes follow a controlled release process that includes review, versioning, and the ability to roll back. Changes are tracked so we can identify what version was in effect at any point in time, which supports auditability and rapid remediation if an issue is identified.
Known limitations and appropriate-use guidance are documented so users understand where AI assistance ends and human review is required. We are explicit that AI outputs may contain errors or omissions and must be verified against source documentation before they are relied upon.
Our agreements with customers include language stating that the software supports—and does not replace—clinical judgment. This reinforces the operational controls above with a clear contractual allocation of responsibility: MedFlo AI provides decision support, and the qualified professionals using it retain responsibility for the decisions they make.
For questions about our AI governance program or to request additional documentation, please contact: