At MedFlo AI, security is the foundation of everything we build. We employ industry-leading security practices to protect your data and ensure the integrity of our healthcare admissions platform.
Infrastructure Security
Cloud Infrastructure
- Hosted on enterprise-grade cloud infrastructure with high-availability guarantees
- Multi-region redundancy for disaster recovery
- Automatic failover and load balancing
- DDoS protection and web application firewall (WAF)
Network Security
- Network segmentation and isolation between services
- Intrusion detection and prevention systems
- Regular vulnerability assessments
- Strict firewall rules and access controls
Data Security
Encryption
Data at Rest
All stored data is encrypted using industry-standard encryption
Data in Transit
All data transmission is encrypted using modern TLS protocols
Key Management
Secure key management with hardware-backed key storage
Data Isolation
- Logical data separation between organizations
- Strict database-level access controls
- Encrypted connections for all data access
Backup & Recovery
- Automated daily encrypted backups
- Geographic redundancy for backup storage
- Regular backup restoration testing
- Point-in-time recovery capabilities
Application Security
Secure Development
- Security-first development lifecycle
- Code reviews with security focus
- Static and dynamic application security testing
- Automated dependency vulnerability scanning
- Regular security updates and patches
Access Control
- Multi-factor authentication (MFA) for all user accounts
- Role-based access control (RBAC) with granular permissions
- Facility-level data isolation
- Principle of least privilege enforcement
- Automatic session timeout for inactive users
- Strong password requirements
Monitoring & Logging
- Comprehensive audit logging of all system activities
- Real-time security monitoring and alerting
- Anomaly detection for unusual access patterns
- Secure, tamper-proof log storage
Compliance & Standards
Standards & Frameworks
- HIPAA (Health Insurance Portability and Accountability Act)
- HL7 FHIR Standard for healthcare interoperability
- NIST Cybersecurity Framework
- OWASP security best practices
We undergo regular third-party audits and assessments to validate our security posture and maintain compliance.
AI Governance & Responsible Use
MedFlo AI is designed to support—not replace—the judgment of qualified clinical and administrative staff. We maintain a formal governance program covering AI oversight, human-in-the-loop review, model testing and validation, change management, and documented limitations.
Read about our AI Governance & Responsible Use program →
Incident Response
We maintain a comprehensive incident response plan that includes:
- Defined incident classification and escalation procedures
- Dedicated incident response team
- Communication protocols for affected parties
- Post-incident analysis and remediation
- Regular incident response drills
Vulnerability Management
- Continuous vulnerability scanning
- Rapid patching of critical vulnerabilities
- Responsible disclosure program
Responsible Disclosure
If you discover a security vulnerability, we encourage responsible disclosure:
Security Team
Email: security@medfloai.com
We request that you do not publicly disclose the vulnerability until we have had an opportunity to address it.
Questions About Security
For questions about our security practices or to request additional documentation, please contact: